As a drinking water and sewerage service provider, Council has developed a new customer service standard that sets target levels of service for a number of key performance indicators.
This requirement is designed to promote customer engagement on key aspects of its services
These new standards must include:
· Targets for the level of service to be provided for the CSS KPI’s
· Details about how the service provider will interact with customers, for example, the process for service connections, billing, metering, accounting, customer consultation, complaints and dispute resolution