Customer Service Standard
As a drinking water and sewerage service provider, Council has developed a new customer service standard that sets target levels of service for a number of key performance indicators. This requirement is designed to promote customer engagement on key aspects of its services.
These new standards must include:
- Targets for the level of service to be provided for the CSS KPI’s
- Details about how the service provider will interact with customers, for example, the process for service connections, billing, metering, accounting, customer consultation, complaints and dispute resolution